Frequently Asked Questions
Everything you need to know about our premium device protection.
How do I know if a case will fit my specific phone model?
Each product page lists compatible models in the title and specifications. You can also use our 'Shop by Device' filter to ensure a perfect fit for your smartphone or tablet.
What is your warranty policy on protective cases?
We offer a limited lifetime warranty on most of our products. This covers defects in materials and workmanship under normal use for as long as you own the device.
How long will it take for my order to ship?
Orders typically process within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while expedited options are available at checkout.
Do Incipio cases support wireless charging and MagSafe?
Yes, the majority of our modern cases are designed to be thin enough for Qi wireless charging. Models specifically labeled as 'MagSafe Compatible' include integrated magnets for optimal attachment.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in like-new condition to qualify for a full refund.
How do I clean and disinfect my Incipio case?
We recommend using a soft, damp cloth with mild soap and water. Avoid harsh chemicals or abrasive materials that could damage the protective coatings or finish of the case.